Implementing Cisco Collaboration Applications (CLICA) Training & Certification Course
Develop practical skills in collaboration technologies, configuration, implementation, operations and troubleshooting aligned with the Cisco training objectives.
Course Overview
The program combines instructor-led explanation with practical scenarios covering the major architecture, configuration, security, operations and troubleshooting areas associated with the course. Learners work through technology-specific workflows and build an understanding of how the components operate together in enterprise environments.
The training is structured around the course objectives and certification-related knowledge where an associated Cisco examination is listed. Practical learning reinforces configuration decisions, troubleshooting methods and operational best practices.
Optiv Solutions can enhance the learner experience through instructor-led delivery, practical labs, flexible learning options, structured exam preparation, assessments, trainer guidance, revision support and post-training assistance.
Skills You’ll Develop
Who Should Attend
WHO SHOULD ATTEND (TARGET AUDIENCE)
• Unified Communications Engineers
• Voice Engineers
• Systems Administrators
• Cisco Collaboration Administrators
• IT Support Professionals
Pre-requisites
RECOMMENDED KNOWLEDGE BEFORE TAKING THIS COURSE
- ✓ Basic understanding of networking technologies.
- ✓ Basic understanding of voice and video.
- ✓ Cisco Unified Communications Manager experience including single-site dial plan, PSTN gateway and SIP trunks.
- ✓ Recommended preparation through Cisco collaboration foundation or core training.
Certification Exam Details
Everything you need to know about the certification exam
Exam Details
Upcoming Batch Schedule
Enroll in upcoming batches and start your learning journey
Curriculum & Course Syllabus
Module 1: Unity Connection
- Integration
- Call handlers
- Administration
- Troubleshooting
Module 2: Unity Express
- Configuration
- Integration
- Troubleshooting
Module 3: Single Sign-On
- SSO architecture
- Identity integration
- Application access
Module 4: IM and Presence
- Unified CM integration
- Presence services
- Cisco Jabber
Module 5: Application Operations
- Configuration validation
- Troubleshooting
- User services
- Collaboration application support
Student Reviews & Testimonials
Real feedback from certified professionals and corporate teams
Frequently Asked Questions
What is Implementing Cisco Collaboration Applications (CLICA)?
It is Cisco-focused training covering the technologies, implementation methods and operational skills associated with the course.
What is the course duration?
The training duration is 40 Hours (5 Days).
Who should attend?
The course is intended for professionals working with collaboration technologies and related IT infrastructure responsibilities.
What are the prerequisites?
• Basic understanding of networking technologies. • Basic understanding of voice and video. • Cisco Unified Communications Manager experience including single-site dial plan, PSTN gateway and SIP trunks. • Recommended preparation through Cisco collaboration foundation or core training.
What practical areas are covered?
The curriculum includes configuration, implementation, operations, security and troubleshooting activities relevant to the course.
How can Optiv Solutions support learners?
Optiv Solutions can provide instructor guidance, practical learning, flexible delivery, exam preparation and post-training learning support.